Making a purchase is easy. Simply select your items, along with any variations, click 'buy now' and follow the straightforward prompts on screen. If you have any problems, please contact us by emailing email@example.com, and we shall get back to you with 24 hours.
Most items shown are in stock. If a product does not appear in a specific size in the 'Size' or 'Colour' drop-down, this means the item is out of stock. Please be aware that even if the product is in your shopping bag, it isn't reserved and will therefore be available to other customers while you are browsing. If you complete your order and we are out of stock, we will be in touch within 5 hours to inform you. Please note that during particularly busy periods, whilst we endeavour to hold all product variations, we do occasionally sell out and will get in touch with you ASAP.
If an item you are interested in is out of stock, please email us to inform us of your interest. We can order products in specifically for you, so it is worth the call! Drop us an email to firstname.lastname@example.org.
After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. Only after your credit card details have been approved, the delivery address has been verified, and the item(s) located will your order be accepted and the item(s) shipped. At which point you will receive a second email from us confirming your order. Should any of the item(s) you have ordered be unavailable, you will be quickly informed of the out-of-stock piece(s), and your payment for the item(s) will not be processed.
All orders are shipped in our fully recyclable boot boxes with acid free tissue. Your boot box will be inside a recyclable DPD courier bag.
Unfortunately we only accept payment in Great British Pounds (£). Your bank will convert your currency into GBP for you.
DELIVERY & RETURNS
All of our orders are sent out via DPD. Delivery to the UK costs £5.00 and takes between 1-2 working days. Unfortunately we do not offer a guaranteed next day delivery, although all items are sent via DPD Next Day and so generally arrive the next day. Refer to our Shipping and Returns page for full details.
A.C.Hare delivers worldwide. Please see our delivery and returns page for International postage prices.
Some deliveries may require a signature upon arrival: this is for security and privacy reasons. All parcels are GPS tracked for security. Please ensure that you are available at the delivery address to accept your delivery. If your parcel is not signed for, you will receive a card providing you with instructions to rearrange a delivery or collect your parcel from your local depot. If your delivery fails repeatedly, you may be charged again to re-dispatch your order.
Unfortunately we are unable to redirect an order once it has been dispatched. Please ensure that you provide a suitable shipping address when you place an order.
Please note that orders made outside of the UK may be subject to additional import tax and duty once the order reaches its designated country. As A.C.Hare has no control over these charges, any additional import taxes and duty fees must be borne by the customer.
No, you can use the guest checkout to complete your order. Having an account not only speeds up the order process, but you will also be able to see your order history and save your personal details as well as edit your favourites items.
Please use the link provided on the log-in page or contact us using the contact form. Your password will be sent to your registered email address. If you are still experiencing problems, just drop us an email to email@example.com.
PAYMENT & TERMS
UK VAT is charged on all orders - it is included in the product price and equates to 20%.
Comprehensive Terms and Conditions can be found at the bottom of our homepage or just Terms and Conditions
Once you place an order using our online system, you will receive an email to the address supplied to confirm your order. Once the goods have been shipped, you will receive an email informing you of the dispatch.
We are happy to accept Visa, Visa Electron, Mastercard, Maestro, Solo, and American Express. We also accept Paypal, Apple Pay, and Klarna.
At A.C.Hare, your personal information is treated safely and securely. We use the latest SSL encryption technology to store and safely transmit your personal and credit card details through our system. All orders are processed though a secure checkout system, and we do not store your credit card details.
All information you share with us is private and confidential. At no point do we share, lease, or sell your personal information to any other organisation.
You can contact us through our contact page! We will be happy to assist you.